Customer Performance Management
By Virtuatel UK
Mar 25, 2009 - 2:04:20 AM
VIRTUATel are experts at managing & processing customer knowledge to increase customer performance levels, that will dramatically improve key contact centre and web business KPI’s & objectives.
Our solutions will increase or improve the following;
Retention
Customer Experience
Customer Advocacy
Staff Performance
Per-customer Spend
1st Call Resolution
Products Per- Customer
Brand Awareness
VIRTUATel is unique in our use of CPM feedback to join the knowledge you have about your customers with what your customers know about you. We then help you merge that knowledge to drive revenue growth and staff accountability.
VIRTUATel is based in the UK and USA and is a market leader in the use of CPM customer feedback systems to deliver and meet revenue, retention and KPI targets.
For more information about turning CPM into revenue.
For more information VISIT OUR WEBSITE: http://www.virtuatel.co.uk
