InteliWISE’s intuitive search starts thinking as you start typing. - InteliWISE Contextual Auto-Complete Search leverages existing enterprise site search results by anticipating a true customer intention and guiding customers to the right results much more accurately than traditional search engines.
InteliWISE’s intuitive search starts thinking as you start typing.
By Hanna Orlowski
Nov 30, 2010 - 5:01:16 AM
Sunnyvale,
CA -- Nov 24, 2010 --InteliWISE has launched an intuitive search that starts
thinking as a user starts typing, anticipating what the user wants to ask, and
completing what the user is searching for.
This new
enterprise search feature called Contextual Search leverages existing enterprise
site search results by anticipating a true customer intention and guiding
customers to the right results much more accurately than traditional search
engines. It does it through intelligent search engine optimization, using
company’s exclusive semantic intelligent search software.
Forrester
2010 research says: "Searchable self-service and frequently asked
questions (FAQs) are among the most commonly accessed customer service touch
points, but there is a lot of room for improvement". InteliWISE CEO MarcinStrzalkowskisays
"Then next generation of Intelligent Site Search must interpret more than
the words given, it must understand the meaning of a customer inquiry.
InteliWISE recognizes what people want from site search agents and have
developed an intelligent search algorithm and intelligent search software with
auto-complete features."
InteliWISE
uses this new feature in their Virtual Agents by combining a contextual
auto–complete feature with intelligent avatars to create site search agents
that instantly respond to customer inquiries intelligently.
InteliWISE
Virtual Agents are equipped with an intelligent site search
feature that suggests search results based
not only on a keyword search, but more importantly on the meaning of the
question. Traditional index searches often do not return relevant results, and
this causes customer dissatisfaction. InteliWISE Contextual Search analyzes the
meaning of a customer inquiry to determine customer intention and prioritizes
search results based on the way questions are submitted by the customer.
Benefits
•
Highly Relevant Search Results.
•
Natural Language Search -
customers ask question in a natural way and do not have to “game the system” to
find answers.
•
Measurable ROI - you will see an
immediate decrease in support cost and increase in customer self-service
interaction. All of which is directly measurable through insightful customer
metrics.
•
Understand Your Customer Needs -
real time customer interaction reporting helps you identify and resolve the
“missing results” based on meanings of customer queries.
•
Adds a Personal Touch - especially
when combined with InteliWISE Conversational module.
About
InteliWISE
Founded
in 2005 with the vision of changing the way business websites communicate with
millions of customers, InteliWISE is a leader in meshing natural processing
language and virtual conversational agent technologies to heighten the
effectiveness of e-commerce and corporate websites and Intranets.
Funded by Asseco with strategic support from
Intel Capital, InteliWISE headquarters are in Sunnyvale, California and its
research and development is based in Warsaw, Poland. InteliWISE’s initial
customers include large and medium enterprises across a wide range of
industries such as transportation, insurance, retail, packaged food, and
telecommunications. For more information about InteliWISE, go to
http://www.inteliwise.com.
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