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Abbey customers face late payments due to technical fault

Hundreds of thousands of customers banking with Abbey have failed to have money transferred into their accounts due to a technical error.

Author: Sam Gooch
Date: Jan 11, 2010 - 11:07:37 AM

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Hundreds of thousands of customers banking with Abbey have failed to have money transferred into their accounts due to a technical error.

The problem occurred in the early hours of Wednesday morning, which led to many bank accounts facing delays in receiving money transferred such as salaries and benefits.

Abbey, has apologised for the error and has assured customers that they will have charges lifted that were applied as a result of a late transfer.

It said direct debits and standing orders would still leave customers' abbey bank accounts with no charges levied.

"We are urgently processing these payments and some payments have already credited to accounts this morning. The remainder are being processed now," an Abbey spokesman said.

"We apologise to any customers who were expecting a credit."

The bank has not revealed the cause of the technical error, but said that a fault had been fixed.

Abbey has said that all money help up should reach people's bank accounts by early afternoon or the end of the day at the latest.

Abbey has six million current account customers, but only those expecting a transfer to occur on Wednesday were affected.

Abbey is not the first bank to suffer from a technical glitch this year. In July, Barclays' online banking services were unavailable to customer, which came just one month after a technical fault left a number of the bank's 15 million UK customers unable to withdraw cash from ATMs, or access online or telephone banking.

View all articles by Sam Gooch

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