Customer Engagement: Key to Internet Marketing Success - With all the options in mass advertising today, is it hard finding one you can trust? Are the number of clicks and opens you get not satisfactory? Are you starting to think that consumers are becoming more knowledgeable and have higher demands? |
|
Business Related Topics...
Computer Related Topics...
Entertainment, Recreation & Sports Related Topics...
Health & Fitness Related Topics...
Home & Family Related Topics...
Shopping Related Topics...
Would you like to submit articles to our site? Have a question or a problem?
You are here: DIME Home > Business Networking > Customer Engagement: Key to Internet Marketing Success
With all the options in mass advertising today, is it hard finding one you can trust? Are the number of clicks and opens you get not satisfactory? Are you starting to think that consumers are becoming more knowledgeable and have higher demands?
Author: Zeynep Cancelik
Date: Oct 19, 2010 - 12:49:54 PM
With all the options in mass advertising today, is it hard finding one you can trust? Are the number of clicks and opens you get not satisfactory? Are you starting to think that consumers are becoming more knowledgeable and have higher demands?
Are you stuck in this social, tech and marketing dilemma?
Well, that is because the targeted segments are getting smaller and smaller. The new media offers hundreds of new ways to receive news, updates, ads, promotions, coupons, newsletters. The consumer has lots of options to pick from and the competition for a marketer is fierce.
Also, it has become much easier to publish. People are surrounded with websites, blogs, portals, forums, viral communities, podcasts, social media sites etc. Just as the Marketing Guru Seth Godin would put: “Everyone’s an expert on something.” Customers speak their minds; they blog it, comment on it, forward it, share it and collect it. No bad customer experience is a well kept secret any more. All it takes – even for a loyal customer- is an internet access to tell the world how lousy the service was last Friday at the local restaurant.
Who is to blame?
THE INTERNET!
The good news is that internet is also very much marketer friendly if your mind is set to “Customer Engagement.” Let’s put this phenomenon on the table by using Kirkpatrick’s Model on the Degree of Involvement (click-consume-understand-act).
Visiting
The user has taken the first step into the customer journey on your website by basically liking your subject line or title. Although this user group’s adaptation level is low, he or she has willingly clicked on your link which means that you are given the explicit permission to promote. Use it wisely. Search Engine Marketing and Optimization can help you learn these visitors’ behavior pattern while they are surfing on your site and what you need to improve. These “clickers” love to click! Get them to bookmark or tag your site.
Consuming
Now that you deal with prospects who actually are interested in what you offer, make them read your material. Keep in mind that consumer’s average attention spin is low and that the consumers tend to filter automatically. This is one of the disadvantages of this age where everyone is bombarded with marketing messages. Be simple, to the point and interesting in both design and content. Be remarkable! If you are successful at this level your site will be rated, voted or commented.
Understanding
The user gets more involved into the process. Your goal is not only to present the information that the reader seeks but also to facilitate experiences that will help them master the knowledge. You need to cater to as many learner types as possible: visual, auditory and kinesthetic. Visual demonstrations such as tables, charts, images will be helpful to paint mental pictures. One the transformation from a simple reader to the “aware consumer” is completed, you will realize that the consumers start to create content by uploading comments, blogging, referring or creating mash ups.
Acting
Have you get them excited enough to act on it? This level will reveal it all. The consumer who was successfully carried to this level is considered to be “Social”. You, as the marketer have planted the seed. Now, it will grow into satisfaction and then networking, creating communities, sharing with friends. Remember that only a highly engaged customer is loyal.
In other words, to “
Keep your Customers for Life
™,” you need to invest your time, energy and resources in your customer to engage them with your brand. Now that we have Internet and the right tools it is easier to keep up with consumers and their preferences.
Zeynep Cancelik
Surado Solutions, Inc.
Surado Solutions
Find Out How To Create Your Own Social Networking SiteJun 1, 2011 - 10:05:26 AM Facebook was launched in 2004 and have become a big success with millions of registered users. Only google is ranked better than facebook on the alexa list of top 500 websites. Due to facebook's good results and because so much of today's online traffic is focused around social networking sites, a great deal of internet marketers, corporations and individual person's would like to learn to create a social networking site.... [Read the full story] |
Bill McIntosh Launches Contest Burner, Hailed as the Ultimate Branding MachineDec 17, 2010 - 12:53:13 AM Stanton, CA, December 17th, 2010 – Internet marketers who are looking to get more traffic, build a list and make more money need look no further than Bill McIntosh's Contest Burner. This is the promise by McIntosh who recently launched http://www.ContestBurner.com to an awaiting public and already there are rave reviews.... [Read the full story] |
Customer Engagement: Key to Internet Marketing SuccessOct 19, 2010 - 12:49:54 PM With all the options in mass advertising today, is it hard finding one you can trust? Are the number of clicks and opens you get not satisfactory? Are you starting to think that consumers are becoming more knowledgeable and have higher demands?... [Read the full story] |
3 Affiliate Marketing Tips to Boost your IncomeAug 9, 2010 - 8:22:31 PM There are many affiliate marketing tips out there, given by some very successful marketers. If you read all the different ways people choose to do their business, you can gain some serious information overload.... [Read the full story] |
Search for articles: |
Latest Articles in All Categories |
Putting Up a Small Commercial Printing Business |
So You Might Be Unemployed And Desire To Become A San Francisco Real Estate Investor Now |
Meditation and Mindfulness: Dealing With Emotion |
CPA Websites: Five Essential Ideas for Composing Convincing Articles |
Set Goals In Order to Come Up With Your Action Plan |
Is the Air in Your Home Safe to Breathe? |
Coarse Fishing Tackle Review: The JW Young 13ft Trotter Rod |
Section 1031 Exchanges For San Diego Real Estate Investors |
Phoenix Real Estate Investing For Highest Possible Earnings |
Legendary are the Volk Racing TE37 Wheels |
Developing the Next Generation Wall Station (ChaseDesk™) for Healthcare - A Case Study |
What are step down transformers? |
Introducing Sharehype, the Revolutionary Tool for Online Marketers |
Rewards To Shopping For Austin Real Estate On The Web |
Hydroponics for Beginners |
Would you like submit your articles and have them approved on a priority status? Find out more about how you can become a Priority author for pennies a day! Click here.
Dime-co.com Home |
|
|
|
|
|
|
|
|
|
|
|
|
|
Disclaimer: Dime-Co.Com is an online information article and video article network. All articles, video articles, comments, and other features herein are for informational purposes only and are provided "as is" without warranties, representations or guarantees of any kind. The views and opinions expressed in an article, comments, links or blogs are the author's own, and not necessarily those of dime-co.com's owners. For full disclaimer, please read our TOS.