Key Define Tools for Service Applications - A core principle of Lean Six Sigma is that defects can relate to anything that makes a customer unhappy long lead time, variation in lead time, poor quality, or high cost, for instance. |
|
Business Related Topics...
Computer Related Topics...
Entertainment, Recreation & Sports Related Topics...
Health & Fitness Related Topics...
Home & Family Related Topics...
Shopping Related Topics...
Would you like to submit articles to our site? Have a question or a problem?
You are here: DIME Home > Software Reviews > Key Define Tools for Service Applications
A core principle of Lean Six Sigma is that defects can relate to anything that makes a customer unhappy long lead time, variation in lead time, poor quality, or high cost, for instance.
Author: Venkatesh Pai
Date: Jan 26, 2010 - 8:05:05 AM
The tools
used in Define Step help in confirming or refining project scope and
boundaries. Two common tools are:
• SIPOC Diagrams
• Multigenerational Plans
SIPOC diagrams
A core
principle of Lean Six Sigma is that defects can relate to anything that makes a
customer unhappy long lead time, variation in lead time, poor quality, or high
cost, for instance. To address any of these problems, the first step is to take
a process view of how your company goes about satisfying a particular customer
requirement. Because many organizations still operate as functional silos and
the fact that no one person owns the entire process, just steps in the process-it's
likely that few if any people will have looked at the process from start to
finish.
The tool
for creating a high-level map of process is called SIPOC, which stands for:
•
Suppliers: The entities (person,
process, company) that provides whatever is worked on in the process
(information, forms, material). The supplier may be an outside vendor or
another division or a coworker (as an internal supplier).
•
Input: The information or material
provided.
•
Process: the steps used to transfer
(both those that add value and those that do not add value).
•
Output: the product, service or
information being sent to the customer (preferably emphasizing
Critical-to-Quality features).
•
Customers: the next step in the
process, or the final (external) customers.
A SIPOC
diagram usually takes shape during the Define stage of DMAIC, but its impact is
felt throughout the rest of the improvement project as well. The team will be
measuring the lead times and quality levels wherever the process fails to meet
Critical-to-Quality (CTQ) requirements of the customer. In the Analysis phase,
the team will be relating each CTQ and each Time Trap (the output, or Y, in Six
Sigma parlance) to a few process parameters (the Xs) whose change will improve
that CTQ or Time Trap. In Improve, the team makes changes to the inputs and
process steps that affect the critical output; these improvements are then the
target of Control measures to make sure the gains are retained.
Multigenerational plans
There are
many reasons why you may want to look at defining different generations of
improvement for the service or process being studied. You have to first
bring your current process under control before you can aim for best-in-class
performance levels. So an early project may be "bring the process under
control," followed by a second project to "raise the performance
level."
Similarly,
if there are a lot of customer requirements you're trying to meet, you may
divide them into groups to be attacked sequentially (e.g., first do a project
to fill gaps in the minimum requirements your service/product has to meet, then
do a second phase to improve additional features. A third factor is simply
practicality: how much improvement you can reasonably hope to achieve within
the time frame of any single project.
Spec-India
is Software Development Company that offers
Mobile
Software Application Development, ASP.Net Application Development,
HandHeld
Computer System Development, Outsourcing Software Development and .Net
Framework Application Development.
Spark Your Music Life with Best Mac Audio ConverterJul 5, 2011 - 10:55:32 PM As a music lover, I have almost thousands of music, and I listen to music wherever I go and whenever I have time. With the update of digital devices, we still meet lots of music formats problem. My iPod may not support the formats of the music I like very much. I almost become mad at that time.... [Read the full story] |
Test King - A Miracle Tool For Professionals In ITJun 21, 2011 - 11:46:20 PM Test king is the Microsoft MCITP Preparation. It helps the students and individuals who want to do legitimate Microsoft MCITP Preparation by creating modular packages which is combined into full Microsoft MCITP Preparation Certified training. This type of training is affordable and flexible for every professional. This method allows the schedule of the professional to be free and train when it is convenient for the candidate.... [Read the full story] |
How to Convert FLV videos to iPad on Mac OS XJun 13, 2011 - 10:02:44 PM Want to convert your FLV videos to iPad friendly formats and then enjoy them on your new iPad's big, beautiful, Multi-Touch LED screen? It's a hassle to get all the way to the end only to discover that your video file won't play on your iPad. I highly recommend iSkysoft iPad Video Converter for Mac, which provides optimized preset for your iPad so you don't need to worry about the settings for your iPad or iPad 3G (iPad 2 included). In addition, it will preserve the video quality to help you to convert FLV to iPad Mac perfectly.... [Read the full story] |
Network Performance Management Key: Steps to Secure the Best Network Performance Management Software for A HelpdeskJun 1, 2011 - 12:11:00 PM Each one of the IT professionals you are in charge of is capable of working with nearly all company related situations that may arise. However, there are days when it seems like you have a steady stream of help desk tickets flowing through your Inbox. It seems like every employee in the company has a concern that needs fixing immediately. You feel like panicking, but instead you simply open up your helpdesk software and let your network management key do its magic.... [Read the full story] |
Search for articles: |
Latest Articles in All Categories |
Putting Up a Small Commercial Printing Business |
So You Might Be Unemployed And Desire To Become A San Francisco Real Estate Investor Now |
Meditation and Mindfulness: Dealing With Emotion |
CPA Websites: Five Essential Ideas for Composing Convincing Articles |
Set Goals In Order to Come Up With Your Action Plan |
Is the Air in Your Home Safe to Breathe? |
Coarse Fishing Tackle Review: The JW Young 13ft Trotter Rod |
Section 1031 Exchanges For San Diego Real Estate Investors |
Phoenix Real Estate Investing For Highest Possible Earnings |
Legendary are the Volk Racing TE37 Wheels |
Developing the Next Generation Wall Station (ChaseDesk™) for Healthcare - A Case Study |
What are step down transformers? |
Introducing Sharehype, the Revolutionary Tool for Online Marketers |
Rewards To Shopping For Austin Real Estate On The Web |
Hydroponics for Beginners |
Would you like submit your articles and have them approved on a priority status? Find out more about how you can become a Priority author for pennies a day! Click here.
Dime-co.com Home |
|
|
|
|
|
|
|
|
|
|
|
|
|
Disclaimer: Dime-Co.Com is an online information article and video article network. All articles, video articles, comments, and other features herein are for informational purposes only and are provided "as is" without warranties, representations or guarantees of any kind. The views and opinions expressed in an article, comments, links or blogs are the author's own, and not necessarily those of dime-co.com's owners. For full disclaimer, please read our TOS.