Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades - iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7 operating system. |
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You are here: DIME Home > Technology > Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades
iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7 operating system.
Author: Joseph John
Date: Sep 17, 2009 - 6:10:21 AM
iYogi, the on-demand tech services
company with a unique global delivery model, announced today the results of a
consumer poll regarding support concerns and predictions for the upcoming
launch of the new Microsoft Windows 7
operating
system. Based on responses from more than 1,000 Windows XP and Windows Vista
users, 52 percent think that moving to a new operating system and moving their
data is a hassle, suggesting some real frustrations on the near horizon. Nearly
half (47 percent) think upgrading to Microsoft
Windows 7 may require a call to technical
support - potentially causing a huge backlog of support needs, as up to 40
million copies of Windows 7 are expected to be sold in 2009, according to IDC.
"We predict that more than 40
percent of XP users will generate support calls and inquiries globally this
year and even more in 2010 as mass adoption kicks in and people face the
prospect of dealing with an entirely new interface," said Vishal Dhar,
President Marketing & Co-founder of iYogi. "We estimate twice as many
support calls for current Windows XP users than Windows Vista users, since
Microsoft Windows XP users will require a 'clean' install including migrating
applications, settings and drivers--a potentially arduous, time-intensive
task."
Additional survey findings reveal:
58 percent of users think they will
or may upgrade to Windows 7, an encouraging number considering some of the
backlash surrounding vista
Only 39 percent of users are aware
that Windows 7 is launching soon, suggesting an increased flurry of help questions
in the coming months as more people become aware of the upgrade options.
iYogi has more has more than 90,000
annual subscribers and provides thousands of single incident sessions every day
on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer
satisfaction benchmarks in the industry and gets smarter with every customer
interaction, building a powerful knowledge base that provides unique customer
insights on predictive needs to tech support.
ABOUT IYOGI
iYogi is a global on-demand services company that provides personalized computer
support for consumers and small businesses in United States, United Kingdom, Canada
and Australia. iYogi's unique model, including proprietary technology iMantra
and highly qualified technicians, is designed to eliminate computer-related
stress and keep millions of digitally dependent consumers and small businesses
always protected and productive. Only iYogi -- with its proven global expertise
delivery model, intelligent customer insight systems, easy-to-use self-help
tools and automated PC optimization and computer support services - offers
users a simple yet comprehensive path to digital serenity. iYogi has perfected
the remote technical support model to overcome the current limitations of
in-store, on-site, or call center services to become the fastest growing
provider of support in the industry. Major resellers and technology companies
are increasingly turning to iYogi to improve customer satisfaction, reduce
return rates, and deliver a compelling new-value added offering to customers.
For more information on iYogi and a
detailed list of technologies supported, visit: www.iyogi.net.
Media Contact
GlobalFluency
Tel. 650-433-4233
Email: dkober@globalfluency.com
Contact:
Vishal Dhar
President, Marketing
Tel. : +1-212-229-0901
Email : vishal@iyogi.net
Author Bio
Joseph John is a technical expert with iYogi. iYogi a computer,
windows 7 and technical support vendor is the winner of Red Herring Top 100 Award. iYogi provides computer help, windows vista repair, computer support, Microsoft support, dell support, computer repair, computer tech support etc. by Microsoft Certified Technician.
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