Reasons to consider outsourcing market research to specialty call centers. - Call Center Outsourcing: The Real Benefits
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You are here: DIME Home > Business > Reasons to consider outsourcing market research to specialty call centers.
Call Center Outsourcing: The Real Benefits
Author: JamesSmith
Date: Nov 6, 2009 - 4:23:09 AM
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Good market research is essential to the success of all companies. Understanding a company¡¯s competitors, getting a hold of how potential customers view a company¡¯s brand, knowing the customers a company should focus its attention on, and more comes through researching the market. Therefore, every company donates at least a portion of its budget and time, whether formally or informally, to this key part of running a business.
Most companies use existing staff to conduct market research even though this is not always a wise move. In-house employees who engage in this research are often tasked with other responsibilities, which means that they cannot devote the attention needed to make market research work best for the company. Smaller companies, especially, may assign the job to people who may not have any market research expertise simply because they cannot afford to hire an additional staff member in marketing. Consequently, the company is unable to get the upper hand in its particular market and struggles for years to maximize its profits and customer base.
Large and small companies alike should therefore consider outsourcing market research to a call center that specializes in such research to get the most out of their marketing budget. A call center that is staffed with marketing research professionals is able to focus all of its time and expertise on research without having to divide its time among several other tasks. This single-minded focus and superior knowledge of research technique leads to better marketing results that enable companies to make informed decisions about expansion and branding.
Companies should also consider outsourcing marketing research to a call center staffed with marketing research professionals because of tremendous labor cost savings. When it is outsourced, there is no need to put anyone on the company¡¯s payroll to do the important job of market research, and there are then no salary expenses or payroll tax costs for that position. Costs for special marketing research software are also substantially reduced when research is outsourced. In fact, these savings are often a primary motivator for companies to begin outsourcing their market research.
Outsourcing market research to professionally-staffed call centers is extremely beneficial when a company has many one-time research projects. Why hire and then fire another person in the marketing department when outsourcing market research can accomplish these unique projects quickly and inexpensively? Even if a company already has some people who do marketing research full time, outsourcing research for special projects can be a great choice to keep marketing departments from becoming overwhelmed with extra work.
Companies that have been in business for many years, whether they are large or small, can become trapped in marketing research inertia. Despite changes in the market and wider culture, a marketing department can continue to do things the same old way because that is the way things have always been done. In such cases, research results will not be very reliable. Outsourcing market research allows fresh eyes to take a look at what a company is doing, usually resulting in reports and marketing suggestions. Inevitably, a company will take wiser actions when its data is the best that it can be.
View all articles by JamesSmith
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