What is a Contact Centre? - A Contact Centre service is the ideal solution if you are looking to streamline your business and outsource communications. |
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You are here: DIME Home > Business > What is a Contact Centre?
A Contact Centre service is the ideal solution if you are looking to streamline your business and outsource communications.
Author: Cassandra Lilly
Date: Jul 23, 2012 - 11:26:24 AM
A Contact Centre could be thought of as an enhanced call centre, as these centralised offices can be set up to deal with the handling of letters, faxes, live chat and e-mails as well as calls outgoing and incoming calls from (or to) customers.
Contact centres usually house a large number of employees who are working to manage calls on behalf of other companies. A call centre’s clients may be large or small businesses who are looking to outsource their telephone communications to ease time burdens and/or the cost associated with using in-house staff.
It may be that the call centre staff make telemarketing calls to a list of clients for sales purposes, or they might deal with customer enquires through a customer services number. Some single call centres are set-up to deal with the needs of multiple businesses and their staff multi-task between incoming and outgoing calls.
Contact Centre services have become highly popular in the last few years, as businesses increasingly turn to outsourcing to meet the demands of their busy schedules. Even smaller business owners have caught on to the benefits of outsourcing by leaving a call centre to do their telephone answering so that they can concentrate on running their business.
If you would like to find out more about Contact Centre services please get in touch with MPL Contact.
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